To resolve the “Failed to download attachment From Multimedia Messaging” problem, activate or deactivate the auto-retrieve MMS setting and delete old messages. change the PRL settings or change onto mobile data.
A buddy recently sent me photos of his wedding via a multimedia message , but I could not upload the file. My message storage was full. I deleted some of my old messages , then proceeded to transfer the messages.
Here are 14 quick fixes that will help you download the attachment from a multimedia message.
What can I do to fix “Failed to download the attachment from Multimedia Message””
1. Switch to Mobile Data and Switch Network Mode
There may be issues downloading an MMS text message if you’re connected to WiFi. Try turning off WiFi and then turning on Mobile data to resolve the issue.
To switch to mobile data:
- Tap downwards at the very top to open the center of notification.
- Tap WiFi to disable it.
- Now, tap Mobile data to enable it.
Download the MMS message again to see whether the issue has been solved. If not, switch to a different mode of network:
To switch to a different network mode:
- Open Settings.
- Tap More, then choose Mobile Network.
- Select Preferred Network Mode.
Try a different mode of network like LTE as well as Automatic and see if the issue has been solved. If not, try the next option.
2. Auto Retrieve can be disabled or enabled. MMS Settings
The auto-retrieve feature allows your phone to download an audio or video message without needing to touch the media. However, in certain cases it could be the reason for the issue. Try disabling or enabling auto retrieve Auto Retrieve feature and see whether this solves the issue.
To enable/disable auto retrieve:
- Log into your Messaging App.
- Tap Menu, then Settings.
- Tap Auto Retrieve to enable it. If it’s already activated and disabled, you need to turn it off.
Make sure to restart your device (solution 4,) and verify that you are now able to download the MMS message.
3. Switch Off The Disabler for the Package
The package disabler tool is employed to block applications that are bloatware. If Disable Bloatware is enabled, it can block vital applications and services. In such a situation it is possible to solve this issue by disabling the disabler for packages.
To turn off the package disabler you must tap on the package disabler widget. It’s red when disabled , and then changes to blue when enabled. Try downloading MMS messages. MMS message.
4. Reboot Your Phone
Rebooting your phone is usually an excellent way to fix any minor software issues on your phone.
To turn off your phone:
- Hold and press your power button for a few seconds until the power menu is displayed.
- Tap Reboot/Reboot, and wait for your phone to reboot.
Try to download the MMS attachment to see if you’ve solved the issue.
5. Remove Old messages
If the message you send exceeds the limit set by the company and you are unable access MMS message downloads. Eliminate old messages to resolve the issue.
To delete old messages:
- Open the Messages app.
- Tap Menu.
- Select to delete threads.
- Make sure to check all messages you wish to erase. Tap Delete.
6. Change Messaging Application
The issue may lie with the messaging program you’re using. In this case, switching your messaging program could aid in solving the issue. It is possible to install other messaging apps such as Hangouts Messages and Textra as well as others. Then, choose them as your default messaging application.
If you’re using a third-party messaging service you can make the standard messaging app your primary messaging app.
To change default messaging app:
- Navigate to Settings.
- Click on the Application Manager.
- Choose More and then tap to configure Apps.
- Select the SMS app.
- From the menu, choose the application you want to make your primary messaging app.
After you’re done check if you are able to save your MMS message.
7. Turn on Download Booster
The download Accelerator (by Samsung) enables you to download files that are larger than 30MB faster making use of mobile phone data as well as an WiFi connection at the same time. The feature is particularly beneficial when you download a variety of apps from Google Play Store or Galaxy Apps. Play Store as well as Galaxy Apps.
A glitch in the current mode of network could stop you from downloading an MMS message. If you’re an Samsung user and you want to fix this issue by turning on download Booster feature.
To enable download booster:
- Scroll down to access the center of notification.
- Press each of Mobile Data and WiFi to switch them on.
- Go to Settings and choose Connections.
- Tap to change the connection settings.
- Choose the Download Booster.
- Turn the switcher off to turn it on.
Restart your device, and then Try downloading an MMS message.
8. Clear Cache and Data for MMS Service
MMS requires a cache to function. If the cache, or the data of the service are corrupted then the multimedia messages might not download. This issue can be solved through clearing out the cache as well as data of the MMS service.
To erase cache and information for MMS service:
- Click on Settings.
- Select Applications.
- Click on More at the end of the screen and then select Show System.
- Choose MmsService and then select Storage.
- Tap Clear Cache and Clear Data. Make sure to confirm the dialog in order to complete the task.
After that, you can restart your phone and verify that the issue is fixed.
9. Update Profile and PRL
The reason for the issue could be because the devices Preferred Roaming List (PRL) or profile is damaged. The device might not be able to download MMS messages if it has an uncorrected Profile or PRL. Check to update your profile or PRL to see if this helps solve the problem.
To Update Profile and Public Liability:
- Navigate to Settings.
- Choose the About the Phone.
- Tap System then select Update Profile.
- Next, click Update Profile.
- Then, turn off your phone.
Verify that the issue in the discussion was addressed. If not, then try the next option.
10. Switch Off IPV6 Protocol
IPV6 was created to address the issues with IPV4 however, it has its own set of challenges. Enabling IPV6 might help in resolving the issue.
To turn off IPV6 on your router access the router’s settings by using the IP address located on its back. Verify whether an MMS message is available for download or not.
11. Clear Cache Partition
It is possible that you are unable to download the MMS message when the cache partition is damaged. Clean the cache partition and check if it fixes the issue.
To erase cache partitions:
- Scroll down from the top to reveal the notification panel.
- Touch on the Settings icon.
- Choose Storage and then select Internal Storage.
- Find your Cached Data option. If it’s there, you can you can open it.
- Select Delete Cache Data, Then click Yes for confirmation of the deletion.
- If there isn’t Cached Data Look for free space and Smart Cleaning.
- Select Temporary Files and Raw Files, and then click delete.
You have cleared cached data on your phone. Restart your phone and verify whether the issue has been solved.
12. Reset APN Settings
It is possible to solve the issue in the discussion by changing settings for the Access Point Names (APN) settings.
To reset APN settings:
- Click Settings and then Connections.
- Click More Connection Settings.
- Tap Mobile Networks then choose Access Point Names.
- Tap 3 vertical dots in the upper right-hand part of the display.
- Select Reset to Default.
13. Reset/Reinstall VPN Settings or Carrier Settings
The phone’s APN settings could be incorrect and block your phone from downloading messages via MMS. Try resetting or reinstalling the carrier settings.
To reset carrier settings:
- Navigate to Settings and then tap More.
- Choose Mobile Network, then choose Access Point Names.
- Click on the Menu located at the bottom of the screen and then tap Reset to the default.
Verify that the issue is fixed. If it is not,
- Click Settings and then tap More.
- Choose Mobile Network, then choose Access Point Names.
- Remove all APNs that are not required.
- Create a new APN. Contact your carrier for assistance with the APN setting. Make use of these MMS settings messages to create an APN that is not already in place.
14. Factory Reset
If all tests fail with no results, it’s the time for the factory reset. When you reset your phone, it erases all data on it and resets everything back to its default state as if it was brand new.
To factory-reset your phone:
- Navigate to Settings.
- Click on the System.
- Choose Advanced and then click Reset Options.
- Tap erase all the data and then Reset the Your Phone.
Frequently asked questions
What’s the problem with downloading a Multimedia message?
There are a variety of reasons that could hinder the downloading of your media messages. The settings for your phone’s APN may not be in compliance. In this situation you’ll need to reinstall or change the APN settings. The cache partition could also be corrupted and you’ll need to remove it.
It is possible that you have exceeded the limit on messages, and now must delete messages from the past.
Conclusion
Congratulations! You are now able to download MMS attachments directly from your mobile. These step-by-step instructions will assist you in resolving the issue. Contact us for assistance if you have concerns or any difficulties.
