How to Reset a Fitbit Charge 3 & Charge 4

The Fitbit Charge 3’s and Charge 4’s compact design made it difficult to fit as much information as possible onto the Charge 4’s small screen. This includes the reset function. I have a Fitbit charge 3 and a Fitbit charger 4, and still discover new apps and features that I didn’t know existed.

Let us guide you through this metaphorical maze of the Fitbit Charge 3 & Charge 4 and get you to the reset button as soon as possible!

Fitbit Charge 4 x 1

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Table of Contents

Steps to reset a Fitbit charge:

  1. To display the screen, press the button on the left

  2.  Scroll down until you see “Settings”.

  3. Scroll up to “About”.

  4. Scroll up to “Clear User Data”, and “Reboot Device”.

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To display the screen, press the button on the left

To display the screen on your Fitbit charge 3, or 4, press the left button


 Scroll down until you see “Settings”.

  • Swipe left until the “Settings” button appears on your Fitbit Charge 3, or 4.

  • Use the Press Settings.


Scroll up to “About”.

  • Scroll down to locate the “About” button.

  • Click Here.


Scroll up to “Clear User Data”, and “Reboot Device”.

You’ll now swipe up until the buttons “Clear user data” and “Reboot device” appear. Each button can be used to reset your Fitbit Charge 3, 4, or 5 in a different manner.

Clear user data

This will factory reset your device. This will erase all of your data.

  • Apps

  • All stored data

  • Personal information

  • For Fitbit Pay-enabled devices, credit and debit cards

  • Settings saved

This is what Fitbit calls “Factory Reset” on other Fitbit devices. This is important if you purchase a new Fitbit or synchronize it with your phone.

Reboot Device

This will cause the device to reboot. This will not erase or reset any user data. The device can be rebooted to fix many problems that Fitbit users might encounter, including when:

  • The device stops responding.

  • The device won’t sync.

  • It will stop tracking your steps and stats.

  • The buttons stop responding.

The Fitbit Charge might need to be plugged in to allow it to restart after it has been shut down.


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