Is Newegg Legit? (Pros, Cons, Full Review)

Online shopping has been a part of our lives since the outbreak.

It is great that online shopping has become so easy and convenient.

But, making a bad decision about the seller could quickly turn this entire process into a disaster.

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It is a good idea to do your research on a retailer before you buy something.

You will find many reviews about Newegg online. These reviews can give mixed opinions about the e-retailer.

Continue reading to learn all you need before making a purchase at Newegg.

What is Newegg?

Newegg was established in 2001. It began by selling components for computers and popularizing the computer-building movement.

Soon, the company was the largest e-retailer North America. It specialized in tech-based products such as electronics, computer components, and gaming products.

You will find these categories on their website:

  • Components
  • Computer Systems
  • Electronics
  • Gaming
  • Networking
  • Office Solutions
  • Software and Services

Each of these subcategories can be used to quickly find the right product for you.

California is the company’s headquarters. It has expanded its global reach to more 50 countries in North, South, Europe, Asia Pacific and the Middle East.

Newegg’s Pros

Let’s first discuss the advantages that Newegg offers and how it can outperform other e-retailer sites in the technology-based product area.

1. A wide range of products are available

Newegg’s large product selection is one of its main selling points.

Numerous reviews show that Newegg has a wide selection of electronic products. You won’t be disappointed.

Shopping on the website is a pleasure thanks to its user-friendly interface, well-organized categories, and delightful shopping experience.

All the categories can be broken down into subcategories, as mentioned earlier.

The Computer System category, for instance, has these subcategories.

  • Desktops
  • Laptops/Networks
  • Gaming Laptops
  • Peripherals
  • Accessory
  • Refurbished

Each group is broken down into more specific titles.

You can even find shopping tools for the specific category you choose.

You can, for example, use Newegg’s Power Supply Calculator and Memory Locator to search for components for your PC.

2. The Best Deals

Newegg’s website offers products at far better prices than other websites.

Newegg offers various discounts and gifts that will save you money over time.

3. Multiple Creative Services

Newegg offers many deals to email subscribers, including a 30 day guarantee, safe and secured checkout, easy orders using a card or PayPal and monthly deals.

They also offer valuable tools such as the Compare Functionity.

You can also find many of these options on other websites.

It’s great to know that Newegg also offers them, but there are many more creative options than you’ve seen elsewhere.

4. Newegg Shuffle

There are often only a few units in stock when a popular product launches.

People who are called scalpers tend to purchase a lot of these items via bots. When the manufacturer or other large retailers run out, they sell the products at a much higher cost to those in real need.

Newegg has developed a new way of removing the first-come-first-serve approach and choosing real consumers with a lottery-shaped system named Newegg Shuffle.

Here’s how it works.

A limited time window is available for consumers to enter the lottery event in order to win rare or in-demand products.

Newegg will randomly select the winners after the window closes. This gives everyone who signed up an equal chance of winning.

They will notify the winners by email and allow them a brief window to make the purchase.

They have won the lottery with Nvidia’s RTX3080 graphics cards, AMD Ryzen 5000 CPUs and the PlayStation 5.

5. Newegg PC Builder

Many PC enthusiasts prefer to build their own computers, but many people aren’t able to see the need or desire to do it.

Anyone would love to build their own computer, as they can save money and have the ability to choose all the components.

Newegg offers a new service to those people.

You can choose from a variety of components on Newegg’s site and have your computer assembled for $99.

The company will then ship your fully functional PC.

Newegg’s website has an FAQ that discusses the CustomPC Builder website, which offers many Hot Item products daily.

This statement sparked a rumor that Newegg included rare and highly-demanded PC components in its hot products.

This is not a benefit for those who wish to use the regular checkout process to build their own PCs. However, it does give those who use the PC Builder Assembly Service an edge.

6. Officially Accepting Dogecoin

Newegg makes it possible for customers with the popular cryptocurrency Dogecoin to purchase their products.

They will let you pay through BitPay, which is a mobile app that allows you to manage your cryptocurrency holdings.

There is one catch: Dogecoin won’t pay you back if you return the product for any reason.

Newegg will also give you gift certificates in the same amount.

7. Customer Service Options

Newegg employs its own customer service team that you can reach via chat, email, or phone.

They will answer any questions you may have about your order and assist with solving any issues that may have arisen.

You can also monitor your orders on the website.

You can access order details, locate an invoice, track your packages and obtain an estimated delivery date. If your order has not shipped yet, you can cancel it and contact the seller.

Newegg’s Cons

Let’s now look at some cons of Newegg. Most of these are based on customer reviews on other websites, as Newegg seems to filter the reviews directly on its website.

1. Third-Party Seller Problems

Newegg was a website that sold products directly from its company.

They have been focusing their efforts on other businesses and making more money from the sales of items on their website.

Newegg is now more of a marketplace for third-party vendors.

This function is fine and we see it all the time at Amazon.

The problem is when sites like Newegg fail to pay attention to the shops that they list.

Retailer websites should conduct thorough research on sellers to eliminate any that aren’t trustworthy.

This should encourage sellers to use the main warehouse, and then take over shipping to make the process more efficient.

If they do not, there will be many problems. These include shipping issues, return and refund issues, shipping issues, and customer service issues. We’ll talk about these issues in the sections below.

2. Refund and Return Questions

You can see that people were happy with Newegg’s easy refund and return procedures when they looked at the reviews online a few years back.

Newegg has allowed third-party sellers to sell their products on its site in recent years, however, as previously mentioned.

You should pay attention to what options are available on the website when you shop.

  • Newegg sold it
  • Shipped by Newegg
  • Direct from the Manufacturer
  • Shipping Free

Newegg products seem to be in good condition.

Newegg claims a 30-day return policy, but many reviewers have reported that they had problems returning items purchased from other retailers to Newegg or getting a refund.

Additionally, Newegg will charge a high restocking cost if you return an item. This is not acceptable to customers.

This issue could be viewed as half a glass. You can also consider the fact that there are so many great deals on Newegg to make up for any potential returns.

However, the negative reviews on the internet are quite evident and it may seem that the glass is starting to look empty.

Before making any purchase, it is highly recommended to read the Return Policy.

3. Customer Service and Shipping Problems

There are many glowing reviews about Newegg’s customer support and the help they have provided to numerous people.

The more recent the review is, the worse it will be.

Numerous people have had to deal with shipping problems, such as canceled orders that were purchased with discounts or gifts, informing the buyer that the product is no longer in stock. This was after waiting for weeks, losing packages and having products delivered to the wrong addresses.

These issues can be expected when shopping online, right?

It is important that the retailer accepts responsibility for their error and corrects it as soon as possible.

Newegg isn’t a well-respected company in this area.

Many customers have complained about Newegg’s customer support. They waited for days before they received an answer via chat, waited for hours to call a representative and ended up with rude or unhelpful calls.

Some customers claimed that Newegg had suspended their accounts after they posted online reviews about their negative experience with the retailer.

4. Expensive Prices

Newegg offers discounts, gifts and savings on certain parts. However, some products are more expensive.

Newegg created the Newegg Shuffle lottery in an effort to stop scalpers buying high-demand products.

Ironically, Newegg does not ban them from its site and allows scalpers to sell items at twice the retail price, or even more.

You won’t be surprised to find such offers on the site.

5. App of Low Quality

Newegg launched a mobile app that allows users to manage their purchases from their smartphones with greater convenience.

The app has a lot of bugs, however.

These are some of the problems customers experienced with the app.

  • Constant freezing
  • A continuous loop of automatic page refreshes
  • A never-ending cycle of ” Are you human?” prompts
  • False and misleading information regarding shipment tracking
  • Search results that are not correct
  • Wish lists and carts that are no longer available
  • Logging out users forcibly

Is Newegg Safe And Legit?

Newegg is not illegal or unsafe.

It is an online retailer that has been around for many decades and offers a wide range of tech-related products to customers.

Many customers claimed that Newegg’s website has been easy to use and they have purchased products worth thousands of dollars.

As mentioned above, there were many other issues with shipping, returns and refunds. This was especially true when dealing with third-party vendors using Newegg’s platform.

A website that is legitimate does not necessarily mean it is perfect.

You shouldn’t expect the best from your purchase of products on this site. Avoid dealing with third-party vendors.


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